I just got my phone a few days ago and every time I tried to set up the account, it said “information entered does not match our files” but I’ve also put the same information in other instances and it says account locked please help, I just switched to Verizon and was hoping for a better experience.
We'd be happy to help you set up your account and we want to make sure you have a great experience going forward. We're going to send you a Private NOte so we can assist.
~Jesse
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