Does anyone have a number or email to upper management that I can reach out too in regards to the netflix/paramount bundle activation issues. I am still waiting for it to be activated but I am reading that for some people it is working and others it is not. I have tickets in. I have talked and chatted with multiple people and they keep telling me to wait and wait. I am tired of waiting. They keep telling me that it is a larger issue but how can that be when other people have it working. I don't think IT is even trying to fix it. So that why I am trying to move up the chain. Thank you. 🙂
I'm sorry you are having activation issues with this bundle. We appreciate your patience while we investigate this. Once the ticket is closed. We will reach out and let you know what we have determined the resolution will be. -Joe
What is the best number to reach a member of management please in regards to this issue?
Anyone know who can fix this?
Pls let me know if you were able to resolve and if you did have to call someone. I’m in same boat.
Should I ask for money back ? As Verizon clearly has an issue activating Netflix . I’m waiting for 9 days and tickets were also created saying it will be resolved in 3-5 days but nothing happened. I was also supposed to get call back but still nothing. So frustrating, why is Verizon selling something they can’t support
We will be more than happy to verify the status of the ticket opened for you. We sent a Private Message to assist you. ~Geo
Nothing after 9 days!? Did it ever get resolved? Here I am 10 days later just beginning to deal with this issue that has apparently been going on all year long, so this does not bode well...
Still not resolved and they have no clue. I ‘ve spent hours with customer service. I think I’m done talking to Verizon on this as they don’t have any answers. Thinking I should dispute the payment on my cc as they say they can’t refund if I cancel as per promotion terms. How can they charge for a service they can’t provide???
We're sorry to read about the issue with your subscription. We want to help. What happens when you try to activate the Netfilx account? ~Peter
My thoughts exactly! This is ridiculous.
Please let me know how you corrected this.
I subscribed to Paramount Plus and Netflix for $99/year in March. I have never been able to get either one activated. I’ve contacted multiple people at Verizon numerous times and no one has been able to help me. They tell me they will escalate the issue then I never hear back. This has been going on for five months now. I still do not have access to either app.
I am in the same position I hope it’s not month. I will cancel viz all together over something as stupid and little as this.
We want to make sure that you are able to get this resolved. Are you doing this through the +play page?
~Freddy
Yes of course.
Not sure what else you need from me.
please fix
Good afternoon, this is a courtesy follow up regarding your Netflix/Paramount+ bundle activation dilemma. Our goal is to provide the support you need. Please reach out at your best convenience, so we can be sure we addressed/resolved all your concerns.
~Gilbert
Pls what number to call? I provided you my info, how do I as a customer fix a problem in your end? Pls provide me the number that can help with plus play issue. I am seriously confused, contacting me telling customers are top priority just frustrates customers more. You offer a product and service and it’s not working.
I have had the same issue for 8 months and am still waiting. I don't know how many times I have contacted Verizon but I am always told that "they are aware of the issue and are working on it." It seems like this forum might actually be read.
My status is this:
With the holidays approaching, I need to activate. Can Verizon honor their commitment and have someone give this attention?
Thanks.
Your time is valuable to us, and we are concerned to learn you have been dealing with this for 8 months. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.
~Maria
Has this been resolved? I fear I’m going to be tossed aside as well. I am curious if you ever got a resolution.
Start a new topic or ask questions in the open forum.
