Netflix still not activating after 4 days, support isn't helping me

[ptizzl]

I purchased the +play promo for Paramount+ with Showtime, with a free year of Netflix on 12/16.  Paramount activated right away, but Netflix is still awaiting activation. It's been 4 days. 

I then tried chatting in, and the conversation took 90 minutes ending in absolutely no help. 

This is ridiculous. A quick search shows that I'm very much not alone with this. 

Can someone from support that can actually help me, message me? The rep on chat said they filed a ticket and it will take 4-5 more days.  That's not an acceptable timeframe for a service which I already paid for. 

[Cookie57]

Been struggling with the same issue since Saturday.   The one odd thing I've noticed is that the charge for Paramount Plus is still in a pending status on my Verizon credit card.  Chatted with Paramount Plus this evening and they said all is good on their end.  When reviewing my Paramount Plus account the payment area indicates the subscription is managed through Verizon so that seems good.  So next I reached out to Verizon credit card and they said the payment has been authorized to Verizon.   Starting to wonder to wonder if that's the reason why I can't activate Netflix.  Did your payment for Paramount Plus finalize or is it still pending too?  Trying to piece things together because dealing with customer service is like being on a merry go round getting the same bad answers.  

[vzw_customer_support]

Hello, Cookie57. My apologies to hear you are experiencing issues with your Netflix activation. Just confirm, you are using this platform through your Verizon Perks, correct? If yes, when you attempt to complete activation, do you see any error messages? Please provide details. 

-Natasha

[Cookie57]

Hello -  I finally received my email to activate Netflix today.  Not sure what changed but I'm glad I was able to finally get it to activate.  

[mariob333]

I have the same problem 4 tickets all escalated with no resolution.  Has anyone gotten a succesful solve with this issue?  My only next option is formally dispute this charge with my card provider. 

[Cookie57]

So I finally received an email today to activate Netflix and was able to do so successfully.  Last night I deleted my  Verizon card credit card payment from my account and then added it back in again.  I'm not sure if that is what finally made it work or if Verizon did something on their end.  Hopefully you can have success too!  

[vzw_customer_support]

ptizzl, we're sorry to hear about the trouble you're running into when trying to activate your Netflix subscription. We know how important it is to be able to have access to the services you've paid for, and we'd be glad to help. It sounds like we've already filed a ticket to get this resolved, which is definitely a good step in the right direction. To better assist, we'll be sending a Private Message. 

~Izzy

[JDogg0531]

Signed up for the Netflix paramount $119.99 bundle on 12/18/23. Everything but the Netflix activated. The activate button on Verizon.com is greyed out and can’t click it. Everything I go on says I have the bundle and all other services have accounts and signed in that are part of the bundle.  It’s been a MONTH.  Verizon customer support for 4 hours with NO ANSWERS.

[vzw_customer_support]

JDogg0531, let's make sure you're able to get your Netflix activated. We're going to send you a Private Message so we can help.

~Jesse

[JDogg0531]

I have no message from you. 5 hours now with Verizon on the phone.

[barclay10]

Hi, i have the same exact issue, can someone please assist. I ended up paying for Netflix because i did not want to wait. Either this shold be fixed or refund my $127

[JDogg0531]

Some rep from Verizon also said they would PM me on here. Haven’t heard a word from them

[vzw_customer_support]

barclay10, help is here. You definitely deserve the ability to use your subscription and my apologies to hear it hasn't happened yet as four days is far too long. What error message are you receiving? 

-Natasha

[barclay10]

Hi, thanks for your help. In the +play section of my account, the 'activate' button for Netflix is grayed out and it says activation pending. see screenshot. 

[vzw_customer_support]

barclay10, thank you for this info. Let's take a deeper look into this issue as I know you want to enjoy your Netflix subscription. I have sent you a Private Message. 

-Natasha

[billmaxpowers]

Any one make any progress on this, was on chat for 4 hours with no luck. Super frustrating as they keep sending me to some help page that had nothing to do with play+, then they just posted the text of the page.  Finally they told me it was Netflix's  problem and reach out them. Of course Netflix support says it is Verizon issue.  I guess my $127 is gone and I will have to just resubscribe to Netflix. Between this and the poor cell service, no 5G, SOS dead stop. I am getting close to being done with Verizon. They were the best, not sure what happened.

[vzw_customer_support]

Hello, billmaxpowers. The last thing we would ever want to see is you leaving us. Help is here. I have sent you a Private Message for assitance. 

-Natasha

[django72]

No dice yet on getting this activated.  My incident number is INC011507388 if someone could please help me.

[vzw_customer_support]

django72, we will be glad to take a look at your ticket information. Please be on the lookout for a Private message from us.

-Andi

[django72]

Can someone still assist me.  I've done the chat route about a dozen times.  They keep offering to cancel the Paramount+ Showtime and Netflix Premium package I bought in December and give me Max and Netflix with ads for $10/month - which is not even something I'd be interest in.

[vzw_customer_support]

We understand how important it is for you to be able to log in to Netflix. I can definitely check the status of your ticket. Do you have a ticket number? ~Geo