New Account - Continued Errors when trying to find my new account
HippieKyzer
Newbie

I ordered two phones Wednesday before Thanksgiving, and initially received updated order status emails that same evening that my phones would arrive before 8 p.m. Friday after Thanksgiving. I started a chat to find out if I could get a tracking number, and was told that someone from their "specialized department" would get online with me. Once that happened, I was told that I would receive an email with updated tracking info when it was shipped. I was confused. I was given a tracking number in the chat, but that showed Monday delivery, not Friday or even Saturday. I received an email that my bill was ready, but when I click the link to review it, I go to an error page. I received an email saying that my new service documents were ready. I click on that link and it takes me to an error page. I try to register my account, link in the phone numbers I received. Error page. 

What the heck? Can anyone help me?

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Re: New Account - Continued Errors when trying to find my new account
vzw_customer_support
Customer Service Rep

We are eager to turn your experience around and can get answers with your help to find your account and order status.    Please reply to the following Private Note to get started. 

-Deb

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Re: New Account - Continued Errors when trying to find my new account
1nana23
Newbie

Same problem here. I can’t even activate none of my devices or register my account online. They told me to wait 24 hours. Because maybe I got my phone before shipment day. But I didn’t 

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Re: New Account - Continued Errors when trying to find my new account
vzw_customer_support
Customer Service Rep

1nana23, we're so sorry to hear about the issues you're experiencing with your device activations. We know how important it is to manage your account, and want to make the switch to Verizon a smooth and seamless experience. To better assist, we'll be sending a Private Note. 

 

~Izzy

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Re: New Account - Continued Errors when trying to find my new account
Nettlekis
Newbie

Same issue, no access to my new account after switching from att... Only getting errors...

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Re: New Account - Continued Errors when trying to find my new account
vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems registering. You can try this link to register your account and get access to your My Verizon: https://secure.verizon.com/accessmanager/public/c/reg/start

 

Nettlekis, we want to make sure you're not having any further issues with registration and we're going to send you a Private Note so we can help you.

~Jesse

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