I ordered two phones Wednesday before Thanksgiving, and initially received updated order status emails that same evening that my phones would arrive before 8 p.m. Friday after Thanksgiving. I started a chat to find out if I could get a tracking number, and was told that someone from their "specialized department" would get online with me. Once that happened, I was told that I would receive an email with updated tracking info when it was shipped. I was confused. I was given a tracking number in the chat, but that showed Monday delivery, not Friday or even Saturday. I received an email that my bill was ready, but when I click the link to review it, I go to an error page. I received an email saying that my new service documents were ready. I click on that link and it takes me to an error page. I try to register my account, link in the phone numbers I received. Error page.
What the heck? Can anyone help me?
We are eager to turn your experience around and can get answers with your help to find your account and order status. Please reply to the following Private Note to get started.
-Deb
Same problem here. I canโt even activate none of my devices or register my account online. They told me to wait 24 hours. Because maybe I got my phone before shipment day. But I didnโt
1nana23, we're so sorry to hear about the issues you're experiencing with your device activations. We know how important it is to manage your account, and want to make the switch to Verizon a smooth and seamless experience. To better assist, we'll be sending a Private Note.
~Izzy
Same issue, no access to my new account after switching from att... Only getting errors...
We're sorry to hear that you're having problems registering. You can try this link to register your account and get access to your My Verizon: https://secure.verizon.com/accessmanager/public/c/reg/start
Nettlekis, we want to make sure you're not having any further issues with registration and we're going to send you a Private Note so we can help you.
~Jesse
Same issue. My husband and I have spent hours talking with multiple reps going in circles with no one who can get us past the errors. We were even already with verizon and just wanted to create a joint account. Each rep has said our new account is activated, but we have no access to anything and can't set anything up. I've never had an account set up go so poorly. We've received several links to activate or register the account, but we keep getting stuck at the "link your existing services page". No one can tell us our account number or any guiding info to finish the account profile set up. One rep couldn't find us in the system, so something isn't quite right. We haven't set up a pin, billing, a plan or anything, but most reps have said we're good to go or directed us to view the app. There's no info on our account tab when we sign in via website or app. This all started via chat since we called our local store and they indicated they no longer deal with creating account/transferring lines in the store, and directed us to online/phone services.
Oh, wow! We are stunned to see you in this account dilemma. Our goal is to clear things up.
You mentioned, you were attempting to create a joint account, were both phones from Verizon? Are your devices active/working? Where and how did you attempt to consolidate them? Are you able to access your old account?
~Gilbert
Start a new topic or ask questions in the open forum.
