So where to start, Nov. 16th me, my wife and son had our 3 numbers ported over from AT&T to become new Verizon customers. We did the deal where we get a free Iphone, watch and Ipad. We called on the phone to get started and got the account set up. The rep told us we could pick up our equipment at our local Verizon store. She later said that not all the equipment was at one store, it was spread out over 3 stores. So we went around to the 3 Verizon stores and picked up our equipment (3 phones, 3 ipads and 3 watches) When we got home and started the activation process, one of the devices would not work, we called customer service and he said he is seeing 2 ipads, 3 watches and 3 phones on our account. Had to give him the MEID of the one Ipad and he added it. A few days later my son's phone would not activate, the port over was having issues. On this call we were told we had 3 phones, 3 tablets and 4 watches. so had to work that out. We soon found out that when they set up the account and sent us to 3 stores, they set up a new account for each of us. I have an account, my wife has an account and my son has an account 3 different account numbers. None of the discounts are being applied to our bill, so we are being charged the monthly payment fee for 9 devices, which is making our bill over $600. Every time I call I am told it is fixed to give it a few days, well I wait a few days and call back to be on the phone another few hours to be told the same thing, 5 or 6 calls later still have a bill that is double what it should be and about to the point we dont have a choice to just turn the equipment back in and move on.
We want to thank you for joining the Verizon family. We sent a Private Message to further assist.
~Geo
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