New customer nightmare

[ChicagoKC]

connect contact to A directly to check inventory. Keep getting corporate and incorrect information about the inventory at the store. I’ve made three trips to the Verizon store so far with no success to exchange my phone. I was told they can add shipped the phones to the stores for an exchange because of network errors on VERIZON‘s account. By pouring, our phone numbers was a problem because of mixing up EMI numbers the paper that was sent for my orders did not identify the phones and the phone numbers that we’re going to be port it over. Have you received the wrong phones for the Verizon store. My Verizon was mixed up between my information and the wrong phone so the text to verify approval to access my account was going to the wrong phone. Customer Care kept trying to resolve the issue and saying they could but failed made up to two or two a couple times was told a supervisor would call me back which never happened. Can I get the phone sent to my house or the store for the exchange? I have to keep checking at the stores to see if they have inventory which I was told today is back forward to the seventh to 14 October I have up to the 20th to exchange phones. I really wish I could call the stores instead of having to drive there just to find out that they’re out of stock again the corporate Customer Care keeps telling me that they are in stock which is incorrect. I really wish I could just call a store that seems odd to me. I keep getting the corporate number. I escalator up to two or two and they were unable to resolve my issues. I wish I could get a call back from somebody that could possibly fix the network error that is causing them not to be able to exchange my phones other than returning them and being without a phone for a while or going to the Verizon store to find out that they are back ordered or not available several times. I wish someone could help me resolve these issues. And a new Customer rep VERIZON has not gone well so far to say the least I have spent over 18 hours and three trips and counting not resolved yet will update on the 14th. Thank you 

[vzw_customer_support]

Hello ChicagoKC, we are very pleased that you selected Verizon as your service provider, and we want to make sure you can finalize your exchange. To better assist you, we will be reaching out through Private Message.

-Lauren