I visited the Verizon store today. The agent spent only 2 mninutes to activate the account. (I had been struggling to do that for 2 days.) I've now wasted another 30 minutes uncessfully trying to ask a question. It's giving the same message as before, "invalid order number".
I can't imagine that I need to return to the store (30 minutes away) again.
My issue now, beyond still not able to contact Verizon, is that I was sent the wrong phone. I need a phone that has a stylus. The agent emphasised that I could probably exchange the phone if I do it soon. Unfortunately I've learned that Verizon doesn't understand soon.
Please know that I have no issue with the Community Forum. You too have to deal with the same anomalies as I.
Thanks for your help,
RaininSpain
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