+Play Paramount/Netflix bundle Netflix acct activation issue for 9 days
premolar
Enthusiast - Level 1

Netflix acct activation issue for 9 days now. 2 tickets submitted. 2 Different Verizion reps including one supervisor promised getting back to us for update in 24-48 hours regardless resolution, but never  did. 

Still no netflix, no update from Verizon, and contacting customer service is no help. I was told it was a known issue from their reps. Has anyone have encounter the same issue for this long? 

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9 Replies
vzw_customer_support
Customer Service Rep

9-days and a few broken promises about a callback would be more than enough to frustrate me, premolar. It sounds like we've already lifted 2 tickets for the issue. We would be happy to check on the status of those tickets, as they can sometimes take a little longer to resolve than others. Please be on the lookout for a private note from us so we can check on those tickets.

-Joseph

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Cloudy2024
Enthusiast - Level 2

I have been facing this exact same problem since mid December. Any resolution?

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vzw_customer_support
Customer Service Rep

Cloudy2024, we're sorry to hear that you're having problems with your Netflix. We're sending you a Private Message so we can gather more details.

~Jesse

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premolar
Enthusiast - Level 1

Still no resolution. Another ticket issued on 1/9 by an agent. Now total 3 tickets in 17 days for the same issue. We have been w Verizon for over 15 yrs, and there are 6 lines under my account. We finally have decided to move onto another carrier. We will close the acct as soon as my nieces are back in town who are under my plan. Please see attached for the “reason” provided by the agent why Verizon couldn’t provide the appx time frame for the resolution. Good luck w Verizon. 

IMG_6934.jpeg

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vzw_customer_support
Customer Service Rep

lidaqd We're sorry to read that you're thinking about leaving us. We definitely want to make sure that we find a solution to your concern. Are you still having the same issue with activating Netflix on the +play site? ~Peter

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premolar
Enthusiast - Level 1

Peter, if you meant to reply "premolar", not "lidaqd ", there is no resolution, and no contact from Verizon as of today, day 20. 
I will update this post if I hear anything from Verizon before I leave. Please look up my account on your end before reaching out to me.  Thank you.

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vzw_customer_support
Customer Service Rep

Thanks for getting back to us, premolar. So we can review the ticket details that were submitted previously, we will be reaching out via Private Message.

-Lauren

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vzw_customer_support
Customer Service Rep

We just wanted to check-in with you to see if you still needed help with this issue.  We’re standing by to assist, so please let us know.

-Deb

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premolar
Enthusiast - Level 1

3 messages from Verizon asking me to contact them to authenticate, and a link was provided on 1/20/24 at 5:18 am. 

Clicked the link and and typed the info requested. Waited for 10 min. No one showed up to chat. no automated message to wait for the next agent, either.  So I left at 12:51 pm.

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