Porting in to Verizon

[Random_person]

My family ported 4 numbers from T-Mobile pre-paid on Friday, 9/15/2023. We had problems porting all of the numbers but a Verizon customer service rep helped us to resolve the issue with Tmobile on 9/15/2023.

We received almost instant texts and emails that 3 of the 4 numbers were approved for transfer and those numbers were completely working the following day.

However, the last number to transfer still has not finished porting in.

We have used this website www.vzw.com/port to check port status. For the last 7 days, it has said for the phone number with problems "Good news your previous service provider has approved your number transfer request. We will send a text to your number when the transfer is fully complete."

My daughter is still, 7 days later, unable to receive a phone call or SMS text messages. However, she can send texts or make outgoing phone calls without wi-fi on.

We have both called Verizon multiple times & chatted with the online help desk through the Verizon app. Tonight, a lady was assisting me via chat for 20 minutes, but then didn't respond for over 45 minutes. So basically I got ghosted but the chat was still active.

Our daughter needs her phone to work. 

This seems a common issue, so I don't understand why we are getting the run-around.

And yes, she has turned Wi-Fi off and restarted her phone over 10 times over the past 7 days since every rep suggested that. 

[vzw_customer_support · Accepted solution]

This is certainly not the welcome that I would expect to get when joining our family, Random_person. I'm glad to hear that 3/4 of your numbers ported over without issue, and the one of those numbers is still problematic a week later. We definitely want to get you the support you need to get your daughters number where it belongs. The great news is that you can contact our Porting Team directly at 888-844-7095. They are available Mon - Fri from 8am -11pm ET, Saturday from 8am -10pm ET, and Sundays from 10am- 8pm ET. 

I'm confident that our Port Center can get this straightened out as quickly as possible.

Let me know if this information helps.

-Joseph

[vzw_customer_support · Accepted solution]

This is certainly not the welcome that I would expect to get when joining our family, Random_person. I'm glad to hear that 3/4 of your numbers ported over without issue, and the one of those numbers is still problematic a week later. We definitely want to get you the support you need to get your daughters number where it belongs. The great news is that you can contact our Porting Team directly at 888-844-7095. They are available Mon - Fri from 8am -11pm ET, Saturday from 8am -10pm ET, and Sundays from 10am- 8pm ET. 

I'm confident that our Port Center can get this straightened out as quickly as possible.

Let me know if this information helps.

-Joseph

[Random_person · Accepted solution]

UPDATE: 10 days after our initial port attempt, my daughter's phone is now properly functioning. 

A big thank you to Austin in the Port Center for understanding the problem and being able to fix it. 

If you are experiencing the same problem as me, I highly recommend reaching out to the Porting Team directly at 888-844-7095.

I think today was the first day we were able to speak to the Port Center, and I feel like if we had tried them sooner it could have alleviated a lot of stress. 

[Lcoop80]

THANK YOU for posting this. Not one agent on verizon has suggested calling the port center directly. Not one in soooo many hours of chatting and troublshooting

[drb2013]

Boy.  I am having the exact problem.  This is terrible.  I have been waiting going on 4 days now and still no in-coming calls. I have been a customer since 1996..many phones and never had this problem.

[Kfala15]

I am having the same issue. My number as well as my husbands number/ phone is having issues and we have followed every instruction to restart the phone but the phones are still in “sos” mode.