Problems Getting My ID uploaded to verify I am me
MissDavis979
Newbie

As others have had an issue, I do as well.  I got an email to upload documents to verify I am me, and I go and nothing happens. Please can someone tell me how to fix this. 

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6 Replies
vzw_customer_support
Customer Service Rep

We definitely want to make sure you are able to identify your identity. We will be glad to help. It is extremely recommended to restart your device prior to going through this process to make sure none other apps are stopping you from uploading your information. Please let us know if this helps. ~Geo

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vzw_customer_support
Customer Service Rep

We always want to make sure we are able to help out with any issues you are having. If you still need assistance, let us know, and we'll be happy to help.

~Freddy

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vzw_customer_support
Customer Service Rep

We haven't heard from you. If you still need assistance, we are just one message away. Have a nice day!

~Maria

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vzw_customer_support
Customer Service Rep

We’re here to help if you need it but understand if you are busy. Thankfully we’ve got multiple places you can get assistance. If it’s more convenient, you can always reach out to us here via our Contact Us page:  https://www.verizon.com/support/contact-us/

-John

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Melanatedpinealgoddess81

It should be a Qr code to scan, it was on the email I received. However I am trying to send a document, a sale representative at a store told me they have email where u can do it

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems verifying with your ID. We recommend reaching out directly to the Fraud Prevention Team so they can help you. You can reach them by calling 888-483-7200.

~Jesse

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