I am moving into a place with existing Fios service. My friend who is moving out contacted Verizon to have the internet transferred to my name. I went through the transfer process. Verizon needed to do a "soft credit check." The Verizon rep, Kristen, told me that I could either giver her my SSN and DOB over the phone or that she could send me a link to enter the information. I chose to get a link via text message. We went through the process and, near the end, Kristin told me that there's a problem with the system, that she had created a ticket with her supervisor and the the issue will take 5-7 days to resolve. I tried to get clarification as to what the "issue" was, but just received an unclear answer. About a minute after the call ended, Kristin called me back. She said that she talked with her supervisor and they found another option. For this option, I would need to give her my SSN and DOB over the phone. Since I had already entered that information in the app and received credit approval, I don't see why I needed to give the information again. But Kristin kept pushing me to give the information over the phone. I declined and told her I'll just wait the 5-7 days. Has anyone else had that experience?
Hi PBB1212 , Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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