Reactivation before payment?
SWinches1
Enthusiast - Level 2

Hello! I have been a customer for a few years and I need an agent. I got a text today that my service was interrupted and that I needed to pay the past due amount for reactivation. I made a payment arrangement for the 27th but that is the soonest I will be able to pay. I have been getting cuts in my paycheck and have to constantly move money around to get by. Even right now, I am sharing wifi with my roomate just to get on this forum. t's been a rough few weeks but I'm getting my situation sorted. I was wondering, will I have to deal with no service for a week? If I have to then its a bullet I have to bite, but every Verizon number I call leads me to a bot that leads me in circles. I was hoping to speak with an agent. Thank you for reading.

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Re: Reactivation before payment?
vzw_customer_support
Customer Service Rep

 

Thank you for reaching out to us today. We are sorry to read that your service was interrupted and that you are going through a tough situation. I know firsthand that we all may need a little extra time to make a payment. We would be happy to review your account with you to look for option we can offer. Please be on the lookout for a Private Message from us.  ~Roger

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Re: Reactivation before payment?
SWinches1
Enthusiast - Level 2

Thank you.

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Re: Reactivation before payment?
SWinches1
Enthusiast - Level 2

I dont mean to bother you, but is there a way from support to call me on this issue?

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Re: Reactivation before payment?
vzw_customer_support
Customer Service Rep

We know how much you rely on your service, SWinches1! Were you able to get in touch with us to get your services restored?

-Nikki

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