I AM BEYOND FRUSTRATED. I bought a SIM card for the BYOD and received it in the mail. However when I go to register my account there is a website error. I have spent 2 hours trying to get help or report the problem, but they will only help if you have an account. I even called and it hangs up on you if you donโt have an account. I eventually found this forum in hopes someone will see this and be able to help. I switched from another service provider because they were very difficult and I was hoping Verizon would be better. Seem not a great start.
Can you get to a Verizon store in your area? I've only ever done number porting at carrier stores and haven't had any issues when the employees are running the process.
Was hoping it wouldn't come to that, but it's probably the wisest option. Seems like they should have special instructions for BYOD customers, unless they want it to be difficult so you purchase their main packages.
I've always brought my own phone when porting to a carrier (have done it 3 times now), but I think Verizon's IT has some stuff they really need to work on, and not just with porting a number yourself. If it's any consolation, the time I tried a competitor's service out, the guy ran into a number of glitches while working on the process and had to fiddle for quite some time with both my phone and his company tablet before everything worked.
Start a new topic or ask questions in the open forum.
