Sorry we are not able to process your request at this time.
djf7
Newbie

I am unable to log into my account whenever I try to log in or reset my password I only see the error: "

"Sorry we are not able to process your request at this time."

I need to make some changes to my account and this is causing me a headache.

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12 Replies
sweber707
Newbie

I'm also having this issue and have been for well over a year. I've tried everything under the sun to get this fixed and still cannot login to my Verizon account via a web browser. It makes it quite difficult to manage my account. 

All Verizon responses seem to be private. What is the fix here?? 

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vzw_customer_support
Customer Service Rep

 

I'm sorry we missed you. Please send us a private note or contact us here: https://www.verizon.com/support/contact-us/  -Joe

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vzw_customer_support
Customer Service Rep

We're sorry to read about the issue with logging into your account. What browser are you using? Have you cleared all cookies? ~Peter

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jessakin4
Enthusiast - Level 1

Haha. It's been 11 months. I have spoken with every tier of tech support for well over 20 hours since January. Deleted my account, tried 4 different computers, 2 cell phones, 3 tablets, 4 different browsers, reset cookies, factory reset to all browsers, incognito mode, my ISP, and even a piece of the legal team at Verizon.

The ONLY thing that allows me to log-in is if I hide my VPN. Then I can log-in just fine. Verizon is insistent that they do not block VPNs, but since there are thousands of people having the same problem.

They may not be doing it on purpose, but they're doing it.

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jessakin4
Enthusiast - Level 1

I've been dealing with this issue all year. I've spent 10+ hours on the phone with Tier 2 tech support, they all act as if they have never heard of the issue before even though there are HUNDREDS of posts about the exact same issue dating back to 2021. They try to do the same thing and unregister my account which creates a whole other series of problems.

They insist that they don't block IPs or VPNs but none of my computers, phones, or apps work when I'm home. Everything is fine when out of the house or using cellular data. (On the same laptops, etc.)

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Mabartabin57
Newbie

I solved the issue.   I could access the log in page using a direct Ethernet connection or cellular but not through wifi.  I had the ISP reset my WAN IP to a new address and now can access the Verizon log in web page through wifi

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vzw_customer_support
Customer Service Rep

Hello, jessakin4, we know it's important to be able to manage your account. So we can best assist, we will be reaching out via Private Note.

-Lauren

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vzw_customer_support
Customer Service Rep

Hi, djf7! Thank you for those additonal details in regard to your account log in errors. Please send us a Private Note for further assistance.

*Alexis

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Inesvmc
Newbie

I am having the same issue and it’s become quite frustrating, I am also not sure how to send a private message or contact to solve this.

I lost my phone so getting an eSIM online is a matter of great urgency and need it for travel. Unable to log in, I can’t solve this.

Thanks!

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vzw_customer_support
Customer Service Rep

Inesvmc, we're sorry to hear that you lost your phone and that you're having issues logging into your account. We'd be happy to try to help you out. We'll send you a Private Note shortly.

~Jesse

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raryherd1
Enthusiast - Level 1

I am having this same problem.  I've been unable to log in for several months and keep getting this error message.  "Sorry we are unable to process your request at this time".   I've tried different browsers on my computer and cleared cookies, cache, etc.

 

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vzw_customer_support
Customer Service Rep

Oh, no! Dealing with My Verizon account log in issues can be frustrating. We are here to help. We sent you a Private Note. Please review at your best convenience.

 

~Gilbert

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