Status of a ticket
franmarvzw
Enthusiast - Level 1

I placed a call into support this past Sunday and have not heard back despite what the lady said that she'll get back to me. My ticket concerns not being able to use a new email address for my Disney Plus Bundle.  The reason for this is my original Email address could only use 2/3 services in the bundle "Disney" and "ESPN", but not "Hulu" because I had a prior free account that wouldn't let me connect my bundle account. To resolve it, I canceled Disney Bundle with VZW, created a new Gmail account so I can sign up for the bundle.  Long story short, each attempt to signup with a new Gmail account didn't work.  I called support and was escalated, and also connected with Disney themselves who said the issue was with Verizon.  This is where I am now.

Thanks

Labels (1)
0 Likes
Re: Status of a ticket
vzw_customer_support
Customer Service Rep

Hello, franmarvzw, I'm sorry to hear you're running into trouble with your Disney Bundle. We want to help ensure that you are able to access your account ASAP. So we can best assist, I will be sending a Private Note.

-Lauren

0 Likes
Re: Status of a ticket
franmarvzw
Enthusiast - Level 1

I responded

0 Likes
Re: Status of a ticket
vzw_customer_support
Customer Service Rep

We're still here if you need assistance.  If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter

0 Likes