Stuck in SOS mode after porting number

[Kfala15]

I am having an issue with porting my number from T-Mobile to Verizon. I have spoken to a bunch of reps to switch to Verizon and now I am in sos mode and can not make phone calls. I have tried every way to restart my iPhone but still no service. I checked to see the status of mine and my husbands number and it says it was completed. I am so frustrated and unhappy with this process! 

[vzw_customer_support]

Kfala15, help is here as having access to your phone service is a must. When the device is in SOS mode, this means the phone's SIM Card or eSIM isn't connecting to the network. Do you have a physical SIM or an eSIM? 

-Natasha

[Kfala15]

I have an iPhone 11 so I have both. I am in the process of switching from T-Mobile to Verizon. I gave the transfer pin to a Verizon technician last night and while on the call it was dropped because they were porting the numbers. After that both my phone and my husband phones were in sos mode and we restarted the phone and still nothing. I also never received an email with my new account number etc. 

I have a receipt my order number and location number 

[vzw_customer_support]

I appreciate you trying that reset and taking the SIM out. It seems we'll need some more troubleshooting. To help with that, I'm sending a Private Message so we can get started. 

-John

[Lilyjaneseitz]

I’m having the exact same issue with my iPhone 15, purchased from you so I could switch from Xfinity mobile. My wife and I have been without cell service for 2 days now. I’ve spoken to many (MANY) reps already as well as a port specialist who had told me to wait 2 days and that I would get a text when it’s time to restart the new phone and then I’d have service. Please help!

[vzw_customer_support]

Oh my, that is a long time to be without service Lilyjaneseitz. Were we able to confirm that your numbers had successfully completed the Port in process? When you spoke with a port specialist, were we able to provide any insights into what the issue was with getting your services connected properly? 

-Andi

[Ra881]

What do you do if you have an eSIM and it’s not connecting to the Verizon network 

[vzw_customer_support]

Ouch! Dealing with connection issues can certainly be painful. Let's help you alleviate the discomfort by fixing this technical dilemma.

Let's put on our doctor's robe and gather the symptoms. Please elaborate, what exactly happens when you attempt to use your service/device?

~Gilbert

[vzw_customer_support]

Kfala15, thank you so much for this info. For the device in question, it does have the capability to have both but you either have a physical SIM card activated or an eSIM. If you have a physical SIM card, power down the phone first. Once completely powered down, then remove the SIM card for one full minute and then power back up. Lastly, have you signed/registered into your online My Verizon account yet? If you have DO NOT provide that info here in the public forum, just let us know if you have done so. 

-Natasha

[Kfala15]

No I have not been provided information to register as the account holder. I tried last night but was missing an email from Verizon with that information. I only have an email with the receipt and an email saying welcome to paper free billing. 

[Kfala15]

I also just took out the sun and power down the phone and put it back and started the phone with no success. 

[Mets321]

I just ported from business to personal on Verizon and have had no service for 24 hours. I’ve tried turning off and on, reset network settings, airplane mode, etc with no success. I can’t call support because no calling without service plus you all don’t have 24/7 support (which is wild).  Can someone please fix 

[Lynnie5]

I am having the same issue. I was on the phone and chatting with people for over 4 hours and they close at 7 which is absolutely ridiculous. I am really second guessing this switch because I have been without a phone for 3 days now with no help. 

[vzw_customer_support · Accepted solution]

Lynnie5, we're sorry about the issues with your port. We want you to have access to your device ASAP. You can check the status of your device here: https://www.verizon.com/digital/nsa/nos/ui/acct/portintent/switchtoverizon/#/ If you keep having problems with the port itself, please reach out to our port team so they can help clear up any pending port issues by calling 888-844-7095. We're sure they'll be able to help you.

~Jesse

[Porschakreger]

The same thing is happening to me!!!! Its so frustrating!!!

[vzw_customer_support]

Hello, Porschakreger, seeing that SOS message can be upsetting and we're standing by to help! Are you still seeing this indicator on your phone? If so, is this happening in multiple locations? Did you recently activate service with Verizon as well?

-Lauren

[rvchristensen]

I have this same problem. The status of my port is 'complete' but I have no service and am in SOS mode. I am porting from xfinity and was on the phone with a technician last night, when I gave the transfer PIN the called drop and I have not had service since. Since my phone does not make phone calls I cannot call the number. I'm seeing other people have been without service for days with this problem, which is completely unacceptable. Please advise. 

[vzw_customer_support]

Hello, rvchristensen. Help is here. My apologies to hear of this experience as we know how important it is to have working service. If the port was completed, the only thing you should have to do is restart the phone. Have you tried this with Wi-Fi off to see if the phone will connect to the network? Also, were you able to set up your online My Verizon account yet? Please do not provide any of that info here but let us know if you registered. The reason I ask is that we do use those credentials to authenticate the account if we need to review it.  

-Natasha

[Hammy739]

I've been having the same issue! I ported from Mint over to Verizon earlier and it seems that my cellular data has switched and when I check my status it says my number was ported successfully, but I’m still in SOS mode and see my previous carrier in my eSim as well as Verizon. I need help and can't call customer support because my phone portion isn't working. Can't also chat with the assistant because my newly signed up service isn't linked to my myVerizon account. 
Thank You!

[vzw_customer_support]

Welcome to the Verizon family. We are here to help with your questions and concerns. Please tell us, is your service postpaid or prepaid? Did you purchase a new Verizon phone or bring your own device?

~Maria

[Jaw91]

Same issue!!! Terrible way to start with Verizon. I need service! Verizon customer service said everything is good to go which has not been the case. Someone please help!