Uber One/Netflix Promo Not Allowing Netflix to Activate

[skyheff]

I purchased the Uber One/Netflix BOGO Annual +Play subscription today. It told me to set up Uber One and that I would be redirected to Verizon afterwards to set up Netflix. I set up Uber One, but it did not redirect me back to Verizon. I went back to the Verizon +Play subscriptions section and when I look, it still asks me to set up Uber One. The Netflix portion says "Active", but also "Pending".

It will not let me proceed further and set up my Netflix account. I just paid over $100 and I want to be able to go home and use the Netflix I just paid for. Chat support has been slow and unhelpful so far.

[skyheff]

This is what my screen is showing. Please help me activate Netflix.

[vzw_customer_support]

Thanks for reaching out here skyheff! Let's work together to figure out the Netflix portion of the promotional offer, get it up and ready to use! Please reply to the following private message so we can collect details.

-Deb

[Sinmarie]

I am having the same issue. Please advise. 

[vzw_customer_support]

Hello Sinmarie, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

[Tree8828]

I got the same issue

[vzw_customer_support]

We are stunned to see you are encountering Netflix activation issues. Verizon is here to help. We sent you a Private Message.

~Gilbert

[cmonzi]

I am also having this issue since tuesday 12/10 and verizon support has not been able to resolve. I have been on the live chat for about 2 hours

[vzw_customer_support]

We're sorry to read that you have had issues with setting up your Netflix account. What errors are you encountering? ~Peter

[rockett2]

Same issue, except Verizon rep was super helpful and signed me up for Netflix at additional $22.99/month.  Please help me fix this or get a refund.

[vzw_customer_support]

Hello Rockett2. We're sorry for any issues you have encountered. We will send you a private message to further assist. 

~Ivone

[CT_Shaker]

I have the same issue.   I went through the process and was able to activate Uber, though it still says needs "SetUp" similar to the image above.  And Netflix is under the Active section and pending.  Please help me fix this.  Customer service through chat was unable to help me.

[vzw_customer_support]

Hi CT_Shaker. Thank you for reaching out with the issue you have encountered in setting up and activating the Uber/Netflix offer. Please meet us in the private message that will follow where we will be able to collect account specific details to figure out what cold be going on.

-Deb