Hello, posting on behalf of my fiancé cause this has been bothering both of us since we started this. My fiancé is a Verizon employee through Best Buy and has sales maker so he decided to switch from T-Mobile to Verizon and also get and internet gateway so we can save on insurance. Since we started the process of switching, we have had nothing but problems. We were able to pick up the gateway but it won’t connect and the iPhone he ordered was cancelled tonight for not being picked up by the 30th (it was only the 29th) and he never even got confirmation it was shipped. Worst of all, we can’t log into the Verizon account to see what’s going on, it’s like the account doesn’t exist! Every time we’ve called support we’ve been given the run around (when we’re actually able to get ahold of someone) and we’re genuinely fed up. Does anyone know of anything that can be done or can someone please help us figure this out so we can actually use the products we’ve paid for???
Hey there, blondebean99, I'm sorry to hear you're running into an issue with your order and connecting your Internet Gateway. So we can take a closer look at what's going on, we will need to access your fiance's account for review. I understand he has a Sales Maker account as he is a Best Buy employee. If you prefer another method over calling, he can use the My Verizon app and chat with support so we can assist with your phone order and Internet Gateway.
-Lauren
he’s unable to log into the app or the website because he’s not registering as having an account
thanks for getting back to us. Since they work for a 3rd party retailer I recommend they work with their store and escalate this -Joe
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