Unable to activate netflix/starz +play

[chvdileep]

Purchase +play Starz + Netlfix on us bundle but was never able to activate the Netflix subscription. It says activation is pending but on the next screen the Netflix tile is not a clickable link/button.

 

 

[vzw_customer_support]

We want to help ensure that you are able to take advantage of your Netflix bundle. So we can best assist, we will be reaching out via Private Note.

-Lauren

[Nyjets840]

Had the same issue.  Paid for bundle on 10/4.  After a month of contact to resolve, 5 chats, 4 calls and 4 separate tickets from overly apologetic reps, they finally resolved by simply cancelling it altogether.  Not that upset about the bundle but the amount of time I spent trying to resolve..  Have learned that purchases from VZW  are a gamble at best.  good luck

[chvdileep]

You are lucky that at least they cancelled it for you. I am unable to cancel or issue is resolved for me. It has been 4 months since I bought the bundle, spoke to 15 different reps, 3 managers, over 30 hours on phone/chat. No one could solve the issue. You don't get what you paid for with +play subscriptions 

[tim2024]

what ended up happening because i'm about to cancel everything as i'm having the same issue and they dont care

[vzw_customer_support]

We understand that it is frustrating to be dealing with an issue with your +play service and we would like to reach out in Private Note for an additional opportunity to offer assistance. We look forward to working towards a resolution with you.

-Andi