I have spent two hours chatting with customer service to no avail. When I click on the offer on my home screen I can select it but my cart has $399 still listed. If this is a reoccurring issue why offer to get people to sign up and don't honor the promotion. This is one reason why I dislike Verizon, their promotions NEVER work. I believe this is a scheme to get people to sign-up once you try to get your promotion, it will cost too much to back out. I want it noted that I have been trying to order this sound bar since I got my 5G internet installed, I have until Dec 13th to redeem and IT DOES NOT WORK! I got nothing but the run around and then the agent stopped responding. What customer service! I will be going to social media letting the world know these tactics.
I have chatted with Verizon agents and called in multiple times on this issue since December 2022. To date, I have been told multiple times the $300 credit would be applied. As of right now, 05/01/2023 I have been chatting for over 5 hours trying to resolve this with the reps saying I can only now get $150 since the promo is expired but it was NOT expired when I initiated the issue and was told multiple times it would be resolved.
Today they are hard-lining on the $150. This is out of hand. Fix this, Verizon.
We're terribly sorry to lean you're having issues with the $300 promotion for the sound bar. We would love to check further into this and help you as much as we can. Can you please send me a private message so that I can further assist?