I had a frustrating and uncomfortable experience with one of Verizon’s live chat agents. While I was simply trying to get help with transferring my phone number, the agent repeatedly pushed me to accept device protection coverage I never asked for. They kept insisting it was “no charge today” and would “appear on your first bill.” I made it clear that I did not want this coverage and didn’t recall signing up for it — yet the agent continued bringing it up and ending every sentence with “okay,” which made it feel like they were trying to pressure me into saying yes.
Even after I tried redirecting the conversation back to my actual issue (my number transfer), the coverage push continued. It felt intrusive, unprofessional, and borderline harassing. I’ve saved screenshots and the full chat transcript to document this behavior.
No one should feel pressured into services they don’t want or need, especially while dealing with unrelated account issues.
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