Upgraded to new S23 today...at the Verizon store, but after deactivating my old phone... they cannot seem to figure out how to activate my new one...
jeffsurd
Newbie
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7 Replies
SteveK_0316
Newbie

I am having the exact same problem.  I called customer service and after a really long wait time, the agent told me that there was an issue with the technology that activates new phones (apparently, no issue deactivating old phones).  He said it will take 24-48 hours to resolve.  And that because of this issue, they cannot even reactivate my old phone.

This is very frustrating.

#activation  #support

 

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to us here at Verizon.. Please private message us for further assistance.

*Mabell

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sarstern21
Newbie

I'm in the same situation. When they couldn't activate cellular service in the store, they then told me (after purchase and migrating data) that it would be 1-3 hours for the service to activate.  It's now been 11+ hours.  I've restarted and no service.  My new device doesn't show up in my VZ account for troubleshooting, only the old device which has been wiped and traded back in. I tried getting support from Live Chat, waited more than a hour with no update on wait time, and then received a message that they are having technical difficulties and I should try again another time.  I have to travel tomorrow and have no working phone.  Knowing from your post that it could be 24-48 hours makes me feel misled in a big way by VZ . 

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vzw_customer_support
Customer Service Rep

Hi! We are sorry to hear about that. We know that must be frustrating. If you are still hvaing issues go ahead and DM/PM us on Facebook, Twitter, or Instagram! *Nicki 

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sarstern21
Newbie

 I don't have social media. Are you able to help another way?

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vzw_customer_support
Customer Service Rep

Yes, we can! Please send us a Private Note.

 

*Nicole

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vzw_customer_support
Customer Service Rep

We do want to help, sarstern21! And we do want to make sure your phone us up and running. Please, respond to our Private Note.

 

*chance

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