Verizon Chat not working

[Cow1tire]

Chat icon just spins when I click on it.   It's been this way for months.  Why?

[vzw_customer_support]

We're sorry to read that you're having issues with accessing our chat. We're here to help. Is the app updated? ~Peter

[Cenasand]

All 3 of my phone lines are Stuck in SOS . Verizon chat will not work on my phone or pc. I can log in because I can’t receive texts for my login code -please help 

[MsAntiSocial]

Mine is the exact same way. My app and phone are updated. Yet i cant contact a soul. 

[vzw_customer_support]

Hi MsAntiSocial. Yes it is frustrating when we cannot contact friends and family when we want to. Please reply to the following private message and we can review more details about what is happening with your chat app.

-Deb

[Meisha042]

My app and phone are up to date and I can't get the chat to work either. I've tried to log on to my computer as well and it goes back to my phone EVERY TIME. UNHELPFUL!!!!!

[vzw_customer_support]

I'm sorry you were having difficulties with our chat option,Meisha042.  What did you need to chat about? What can we assist with?  -Joe

[Snow2104]

Cant chat because keeps spinning, cant talk to an actual human on the phone and store associates cant help either....love paying close to $300 a month and getting no helping with issues

[vzw_customer_support]

Hello Snow2104, we're sorry to learn you're having issues with your service. We will be sending you a private message to further assist.

~Ivone

[Snow2104]

Still waiting on that private message  Ivone. 

---

@vzw_customer_support wrote:

Hello Snow2104, we're sorry to learn you're having issues with your service. We will be sending you a private message to further assist.

~Ivone

---

•  

[vzw_customer_support]

Hello, Snow2104. Just sent you another Private Message. Please be sure to check it. 

-Natasha