So I tried using Verizon‘s Pro on the go option to get my phone upgrade and it was a nightmare. I ordered the upgrade early in the morning and was supposed to receive the device that night from 5-7. Come 5:30-6 that night I get a text that say they are rescheduling. First strike. I get a text that says they’ll be there the following day between 5-7. However, the link in the message says days later, and the app says 1-3. So with 3 different times, I have no idea when to expect them. Strike 2. So this leads me to call customer service(which I soon learn was a huge mistake). I call in the morning and am on the phone for 3 hours getting bounced back and forth from Verizon and Asurion because neither of them seem to know who controls this process. Ultimately, after hours and 7 different agents I get assured that the phone will be delivered that day. Great, but I still don’t feel confident in that so when I get off work at 5, I call on the way home to confirm. Yet again another Verizon agent assures me that the phone will be delivered that night. All right so know I’m a little more confident. Then at 5:34pm I get a text that says I’ve been rescheduled AGAIN to 5 DAYS LATER. Strike 3. Keep it mind this was suppose to be same day delivery. I’m fed up with “Pro on the Go” so I call to cancel and just go pick up in the store. Then, icing on the cake, there’s no option to easily cancel or change the delivery option to pick up, so they have to submit a ticket to cancel the entire order so I can then, redo the order and change it to pick up in store. And to make this situation even worse the ticket submission takes 24-48 hours to get resolved so I can’t even do another order until that’s canceled.
In short, there is nothing Pro or Go in “Pro on the Go. This has been a huge inconvenience, left me extremely frustrated, and made me lose a lot of faith in the company. I DO NOT recommend this service to anyone ever.
Start a new topic or ask questions in the open forum.
