Verizon Service Status

Ahmad121
Newbie

Hello, I am receiving this message when I put my Sim card in my device "Ask Verizon if this device can be Unlocked".

I want to know my device status on Verizon.

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2 Replies
vzw_customer_support
Customer Service Rep

Hello, Ahmad121. Help is here. Just to confirm, do you currently have an active Verizon account with us? 

-Natasha

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SynthpopAddict
Champion - Level 2

That message means your phone is locked to Verizon's network.  The only way to get it unlocked is to activate the phone on Verizon and use it on the Verizon network for 60 days.  If you're outside of the US, you're out of luck and need to get a refund from whomever sold you the phone.

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I'm not a Verizon employee, just another customer trying to help.
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