Verizon login spinning infinitely and chat not working
timk00
Enthusiast - Level 1

Hi,

I have been trying for 2 weeks to activate my new phone, but every Verizon agent I've spoken with cannot figure out why my phone won't activate.  I even stopped by a Verizon store and they could not find any record of my account.

I decided to try again tonight.  However, when I try to log in.  The login site has a spinning wheel and flickers every few seconds but never stops.  And chat has been unavailable for 2 hours with the message, "I'm sorry, but we're experiencing technical difficulties. Please try again in a moment."

Any suggestions would be greatly appreciated.

Thanks,

Tim

 

4 Replies
chrisrguay
Newbie

I am having a simular situation.  CHAT never seems to connect and I can't through on the phone. I was on hold for over an HOUR waiting for a real person. This is poor customer service for such a large company. I am contemplating going back to comcast, it least they answer the phone

 

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timk00
Enthusiast - Level 1

Today I wasted an hour and a half with Port Center staff.  They were unable to activate my phone.  I have not idea why not.  I was hung up on once.  And during the second call, the rep., Sasha, told me she would call back after she contacted "Tier 2".  She never called back.

How is it that Verizon staff don't know how to activate a phone?!

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vzw_customer_support
Customer Service Rep

Hey, timk00, thanks for reaching out with regard to your phone activation. I'm sorry you have not yet been able to activate your service, we are here to help. I am sending a Private Note in order to better assist.

-Lauren

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vzw_customer_support
Customer Service Rep

Hello, timk00, I'm sorry to hear you've been waiting so long to activate your phone. We want to help get your service up and running ASAP. Please be on the lookout for a Private Note so we can better assist with your request.

-Lauren