about zip code

LittleBear969
Newbie

Why is it that I can log into my home verizon network page, but when I switch to my cellular wireless page, it prompts me that the zipcode is incorrect and doesn't match the record? I need to see my cell phone bill, please help!

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jav6
Champion - Level 3

@LittleBear969 wrote:

Why is it that I can log into my home verizon network page, but when I switch to my cellular wireless page, it prompts me that the zipcode is incorrect and doesn't match the record? I need to see my cell phone bill, please help!


Could be the zip code on your cellular account login is incorrect or missing.  Do you have the option to reset/recover your cellular login privacy questions to correct the issue?

...Just another VZW customer...trying to offer some assistance...

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1 Reply
jav6
Champion - Level 3

@LittleBear969 wrote:

Why is it that I can log into my home verizon network page, but when I switch to my cellular wireless page, it prompts me that the zipcode is incorrect and doesn't match the record? I need to see my cell phone bill, please help!


Could be the zip code on your cellular account login is incorrect or missing.  Do you have the option to reset/recover your cellular login privacy questions to correct the issue?

...Just another VZW customer...trying to offer some assistance...