New customer with 5g home internet service. Trying to setup online access, but getting message "Unable to link services" for almost a month now. Several customer service reps and even a supervisor tried to fix it, so far no solution. Can't link with device cell number or account number or order number. Each time ending up with "unable to link services" error message. We tried with multiple email accounts, deregister, re-register with no problem, but unable to actually link my home internet service to my account. NOTHING works. This is very frustrating and disappointing and frankly should be embarrassing for you. I have never experienced a problem of this sort, it's bizarre. Please point me in the right direction to someone who can actually fix this problem.
Thank you.
We are truly sorry to see you in this My Verizon account set up dilemma. Our goal is to offer the support you need.
For more My Verizon info, check out our FAQs: https://www.verizon.com/support/my-verizon-faqs/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
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