This has been the absolute worst customer service experience I have ever experienced in my entire life. I initially called to simply open up an account and buy a phone. A customer service representative for whatever reason, decided to transfer a line and a device over to my brand new account that was not mine. I was not aware this was happening. I immediately called to try and reverse this. They continued to tell me that it would take 3-5 days to transfer the line and device back where it belonged. When it was still on my account I called back. Since then I have called and spoken with probably 20-25 different representatives.. All who have told me different things. Now Iโm being told the account that the line and device were transferred from is in collections and that thereโs absolutely nothing they can do about it. I am LIVID. My spending limit is greatly affected by this. I cannot add a line and another device to my account because of it. I am paying for a phone and line I do not own nor have. And my bill is higher. As a brand new customer this is absolutely insane and I cannot believe this is what Iโm dealing with. Instead of simply transferring the line and device back to where it belongs, whether thatโs in collections or not, they just continue to give me the run around daily while offering me discount after discount. I do not recommend them to anyone.
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