iPhone 14 Pro Max will not connect
denbirtch
Enthusiast - Level 1

I received a brand new Apple iPhone 14 Pro Max  a few days ago.  I have gone through the setup process numerous times.  I have been in customer service chats with numerous people, and they have activated my eSIMs every time.  I keep jumping through the same hoops over and over again.  I can't even get a live person on the phone.  I have been sent to  "tier 2"  twice and each time they give me an excuse about back up and then I get cut off.  All I want Verizon to do is get my phone connected to the network that I pay to use.  This is going on for three days now and it is beyond acceptable.  Has anyone else had this same connectivity issue, that goes to SOS and will not connect to my cellular network?  What did you do, because AT&T or T-Mobile are looking pretty good after this experience?

1 Solution

Correct answers
Re: iPhone 14 Pro Max will not connect
vzw_customer_support
Customer Service Rep

Turn the Find My off on the device, then power the device down, and wait 2 minutes turn the device back on, once you have completed this go under your cellular, and make sure the correct esim is turned on the device. If so, then switch the airplane mode on, and off let sit 2 min on, and off again. Once that is complete, reset the network settings on the device, making sure that the Wi-Fi is turned off, and any devices connected to it is disconnected as well. Once that process is done, make sure the data roaming is on as well. *Rhonda

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Re: iPhone 14 Pro Max will not connect
Danam63
Enthusiast - Level 2

This has been happening to everyone that has gotten a new phone over the last 3-4 days. Verizon system is unable to activate new phones and they refuse to acknowledge it.  I have been following the hashtag #verizonoutage on twitter for 2 days.  It is beyond ridiculous that they are still selling phones to people knowing that this issue exists.  There is nothing on any of their social media pages acknowledging the issue and you will only get the run around from Verizon support if you ask them when the outage will be over. 

Re: iPhone 14 Pro Max will not connect
vzw_customer_support
Customer Service Rep

If you need assistance, please send us a Private Note.

*Carla

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Re: iPhone 14 Pro Max will not connect
Danam63
Enthusiast - Level 2

why contact you Carla, so you can NOT HELP us like everyone other support person has not done so far?  You won't even say on this board that this is a known issue by Verizon and they are working to rectify it. What's the big mystery?  We are ready to bring the phone back to the store and return it and go to At&t. 

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Re: iPhone 14 Pro Max will not connect
denbirtch
Enthusiast - Level 1

Thanks for the update.  I have been working on this forever since I need it for work (Safety and Security). I started to follow that tag and was shocked that no one said anything.  Just a note acknowledging it would have gone a long way 

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Re: iPhone 14 Pro Max will not connect
vzw_customer_support
Customer Service Rep

This is never the experience I want for you, denbirtch. I am here and would be delighted to help activate your iPhone 14 Pro and resolve this together! Let's ensure you are connected reliably again once more! Please send us a Private Note to get started. I am standing by to help.

*Cheyenne

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Re: iPhone 14 Pro Max will not connect
vzw_customer_support
Customer Service Rep

As our valued customer, your account concerns are our concerns and we’re here to assist you in any way we can. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you a Private Message on this topic:

 

https://community.http://spr.ly/66003I6YK

 

-Robert C.

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Re: iPhone 14 Pro Max will not connect
vzw_customer_support
Customer Service Rep

I am sorry for the inconvenience that has been caused and I apologize for any delay. We want to help you stay! Have you been able to successfully activate the device at this time? 

-Yale

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Re: iPhone 14 Pro Max will not connect
Buttercup88
Newbie

We are having the same issue! Just got two new iPhone 14 pro max. My boyfriend ported in from another company and got me one for my birthday. They had his activated, but it wasn’t the number that was supposed to of been ported over. It was 1 digit off! The lady didn’t put the correct digits in after asking him 2times! When he went to get it fixed, they messed his phone up so bad that is not active, and stuck with SOS at the top! This was yesterday! He spent all day at Verizon! They told him it would be fixed this morning. Nope! He called them from work and they said he would have to call again tomorrow. Says in the system his phone says active, but the phone isn’t working. When we call it, it goes straight to voicemail! The company we potted his from has completely ported over. He has to use the new phone he got me! 🤦🏽‍♀️ It’s a pain in the rump! ESPECIALLY WHEN YOU CANNOT GET ANYONE TO HELP! 
Since he just switched yesterday I’ve really thought about telling him to get our money back and go elsewhere! It’s ridiculous! 

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Re: iPhone 14 Pro Max will not connect
vzw_customer_support
Customer Service Rep

Turn the Find My off on the device, then power the device down, and wait 2 minutes turn the device back on, once you have completed this go under your cellular, and make sure the correct esim is turned on the device. If so, then switch the airplane mode on, and off let sit 2 min on, and off again. Once that is complete, reset the network settings on the device, making sure that the Wi-Fi is turned off, and any devices connected to it is disconnected as well. Once that process is done, make sure the data roaming is on as well. *Rhonda