login page error on laptop

[ptl95197]

From laptop only regardless of browser (Chrome or Edge), when attempting to get to :

1) login page (myverizon)

2) Support page which requires login page 

I keep getting the error highlighted orange background for many months now -

"We're sorry. We are unable to process your request at this time".

While this is true I am able to login from the myVerizon app on phone. So what is the issue since it is not id/password issue. If I cannot even get the login dialog then how am I supposed to login?

[SynthpopAddict · Accepted solution]

I use Firefox, have it set to clear the cache every time it's closed, and "always use private browsing mode" enabled.  This works for being able to login to My Verizon on my PC.

[ptl95197]

Thank you very much for the solution.  Use for Firefox browser worked without any hiccup !!!

Also, another interesting observation -

Once I logged in via Firefox after two factor authentication, it started working from Chrome browser as well - like normal using two factor authentication.  Regardless, I will remember your suggestion and follow.

Thank you very much ! Have a great rest of your day.

I only wish Verizon recognizes this as an issue and does something to fix it - at least by allowing subscriber to identify and unlock themselves from Verizon App OR have a support option to help resolve without need to login (since login screen itself does not work under these circumstances). I suspected my ID is locked for use other than Verizon App but could not find any method to have it unlocked.

[ptl95197]

Maybe I jinxed myself. The error is back even in Firefox. Really weird. Nevertheless, I will keep trying while I hope Verizon does something about this issue. 

[SynthpopAddict]

That really is strange.  I've noticed that Firefox can still retain some history, even if it's set to clear the cache when the browser is closed.  Have you tried manually clearing the history from your browsers, then closing them, and then trying to login again?  The only other thing I can think of is if you're behind some a firewall blocking your login.

[swimytrunks]

I deleted my app and then customer service wiped my login profiles. Then I went on the browser and set up the new profile. I was able to see my account but then the next day when I tried to log in, it gave me the same error message "Something went wrong while processing your request, please try again."

[vzw_customer_support]

I'm sorry to hear of your troubles logging in. Are you using any kind of password saver? Do you run into this issue on your phone as well?

-Melissa