no phone activation
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Since March 8, 2024, at 3:30 PM, I have been engaging with Verizon's technical support seeking resolution for an issue that arose on March 7, involving my iPhone15 Pro encountering the "black screen of death." My initial attempt to transfer my number ending in 6537, which I initiated at 7:00 AM on March 7, coinciding with the opening of Verizon's service, resulted in unexpected complications. Despite my subscription to 24/7 tech support, I was left without a phone due to unforeseen circumstances following contact with a Verizon representative.
Subsequently, on March 8, I sought assistance from Apple, where my phone underwent repair rather than replacement. However, the restoration of my phone's functionality did not include reattaching the number ending in 6537. My efforts to rectify this with Verizon, initiated at 3:30 PM on March 8, extended until 7:30 PM, involving exhaustive communication across various departments, including activation and tech 2 support. Despite assurances of follow-up, no callback materialized, and a ticket was issued for a "Multiline Mix Use Error," with a promise of resolution the following day, which remained unfulfilled.
On March 9, my persistence led me to contact Verizon once again at 9:00 AM, engaging in further discussions until 11:00 AM, and subsequently in the afternoon from 2:00 PM to 4:00 PM. Despite repeated troubleshooting attempts, the issue persisted, resulting in the creation of additional tickets without tangible progress.
Continued attempts to resolve the matter on March 10 and March 11 proved fruitless, with the arrival of a new device on March 12 failing to alleviate the activation issue. Efforts on March 13, despite assurances of resolution from a purported tier 2 technician, resulted in further frustration and a sense of circularity in the troubleshooting process.
Throughout this ordeal, the lack of coordination between Verizon's departments and the repeated insistence on reiterating my situation with each interaction have exacerbated my frustration. Despite numerous hours spent seeking assistance, the issue persists, compounded by discrepancies in the handling of tickets and a lack of clarity regarding the completeness of provided information.
Today, I contacted Verizon to address a security concern regarding unauthorized changes made to my account. Specifically, my number ending in 6537 was reactivated as a two-factor authentication (2FA) method on my Verizon Wireless account without my consent. I had previously removed it on the 10th and confirmed that it had not been reactivated earlier in the morning by checking for any notifications online.
During the discussion with the security representative, upon creating a new account, I discovered unresolved issues dating back to April 2023, which were previously ticketed items. Additionally, the representative referenced an old email account that I no longer have access to.
As a result of this unauthorized change, I am currently unable to access crucial accounts such as my work email, bank accounts, and various other services due to their reliance on the 2FA associated with the number ending in 6537. This ongoing issue has persisted for six days, and despite my efforts, I have yet to receive a resolution or adequate assistance.
