phone in SOS mode after porting
ksmith625
Newbie

i have spent 7 hours today talking with about 12 agents. the process of porting my number from xfinity to verizon and adding a new number has been a disaster. i finally spoke to a helpful person in porting but now my phone is stuck in SOS mode and i cannot make any calls to try and figure out how to use my phone and how to activate the other line. i have small kids and my husband and i cannot be without phones in case of emergencies but i seriously have no idea who is even competent at verizon to help me. 

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31 Replies
vzw_customer_support
Customer Service Rep

Your time is valuable to us, and we'd love to help as soon as possible with activations and issues on your new phones. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

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Kerifulton2013
Enthusiast - Level 1

Please contact me, so I can get this same issue resolved on my end. 

vzw_customer_support
Customer Service Rep

Hello, Kerifulton2013, I'm sorry to hear you're seeing SOS on your phone after porting your number. So we can best assist, we will be reaching out via Private Note.

-Lauren

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CoachMatt11
Newbie

Hi, I need assistance as well as this entire port transfer has been extremely problematic. I recently switched from Spectrum to Verizon 3 days ago. The port transfer process finally happened tonight but I have the SOS message on my new Verizon phone. I depend on my phone for work calls on a daily basis. I would like to get in contact with a representative ASAP to solve this issue. 
Thanks,

Matt

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vzw_customer_support
Customer Service Rep

We're sorry to read about the issues with your service. We're here to help. We'll be sending a private note. ~Peter

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aidesaldi
Newbie

I  am having the same issue. This is my work phone. I transferred from Xfinity to Verizon today and now it says sos. I got a new phone but it’s delayed. I don’t know what to do 

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nstone125
Newbie

I am also having an issue. My wife just upgraded from an iPhone X to 15. Both on Verizon (not porting from another carrier). The new phone is all set and appears to be activated. The Verizon app shows the new phone and the phone knows the phone number. But it is saying SOS and has no cell service.

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nstone125
Newbie

I Reset Network Settings, which seems to have fixed it. Hopefully there are no more issues.

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vzw_customer_support
Customer Service Rep

We never want any of our cusotmers to have problems with their ports. Please try calling this number to check on your port status: 888.844.7095  Can you also provide us with a list of troubleshooting steps you've tried?

~Jesse

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vzw_customer_support
Customer Service Rep

Hey there, aidesaldi, we're glad to hear you chose to switch to Verizon and are here to help with the SOS indicator. Are you still seeing this message on your phone? If so, what model phone are you using?

-Lauren

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Kidando
Newbie

Hi. I am from Xfinity as well. Same problem. Bought 2 iPhones. Had to port 2 lines from Xfinity. One was successfull. The other one is stuck in SOS mode. Who can help me, please?

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vzw_customer_support
Customer Service Rep

Kidando, we want to make sure you're able to use your phone without any issues and we're going to make sure your port is taken care of. Can you please reach out to the port center by calling 888.844.7095 in order to check your port status? What's the status of the port?

~Jesse

SynthpopAddict
Master - Level 1

If you are having an issue with a port not going through (which would explain SOS mode on your phone), you also want to contact your previous carrier and make sure they released the number.  Your phone must also be unlocked before your number can be ported.  I didn't know this the first time I went through this process...a couple of helpful Verizon store employees had to explain it to me.  If your phone is locked to someone else's network, you'd have to contact them as to how to get the phone unlocked, as unlocking policies vary.

-------------
I'm not a Verizon employee, just another customer trying to help.
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jbuonanoce
Enthusiast - Level 1

Hi there, I am in a similar situation to all the users above. Can you help me fix this issue as well?

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vzw_customer_support
Customer Service Rep

Hello, jbuonanoce, I'm sorry to hear you're running into an issue with seeing the SOS indicator on your phone. To make sure we're on the same page, are you also porting your number to Verizon? If so, when did you port your number?

-Lauren

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Kaleb325
Enthusiast - Level 2

Did you get this resolved? Currently have a similar issue we also came from xfinity and my wife's new iPhone will not activate. 

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having trouble getting your wife's phone activated, Kalem325. This isn't the ideal experince when switching from another provider, and we're here to help. Please be on the lookout for a private note from us, so we can better assist.

-Joseph

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Varughese
Enthusiast - Level 1

I am in the EXACT same position. Came over from Xfinity mobile yesterday and immediately cellular shut off and I only have SOS. Did you find any solution? Been on the phone with multiple representatives for multiple hours…

Kerifulton2013
Enthusiast - Level 1

I am having this same issue and fuming at this point. Have you had any luck getting this corrected?

Smedwards
Newbie

I have also spent hours trying to figure this out and have talked to so many people about it. It's been 13 hours since the port transfer was completed, and still nothing. I can't go another day without being reachable. Please help!!

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