sales and customer service

[DeeD11]

3 weeks since trying to get on Verizon for 4 new lines. I am now not sure if I am making the right choice.

SPoke to at least 25 customer service agents who do no know the order status and keep going round in circles.

Is this the expectation of support at verizon?

[vzw_customer_support · Accepted solution]

Thank you for reaching out to us on this platform. That is definitely not the experience we want you to have with us. Verizon strives to provide a great service experience to all our valued customers. Please contact our online orders team, they have the access to review new accounts status, and I am confident they'll be able to help. 

1-866-338-7390
Hours of Operation
Mon-Sat 7:00AM - 7:00PM ET

~Maria