unbelievable customer service issues

[disconnectedanddisgruntled]

I have been a verizon customer for a few years. A couple of months ago we went into the store to add a line for my niece and to transfer my girlfriend's phone number to my account from ATT.    So ATT gave us the run around about the porting and said they had to wait until the end of the billing cycle.  

Saturday 11/4, the billing cycle ended and ATT disconnected the phone.  

• I got on chat Saturday and explained the problem.  I was informed that my girlfriend had been assigned a temp number and we were being billed for it.  I proceeded to explain my situation, they seemed to understand but the chat just closed out after about an hour.
• I connected again through chat twice more Sat and once again, the chat would just end.
• Monday morning I connected via chat again and once again the chat just ended at some point.
• So on Monday I called and got transferred a couple of times until I got someone on the line that offered to get ATT on three way.  After talking with them for a long while, both phone companies agreed that everything was done and the port would happen at 8:30 that night
• nothing happened that night or the next day.
• So today, 11/8, I called customer service as soon as they opened and after getting transferred once, I explained the exasperating problem.  She then told me she could fix it and asked me for a callback number in case we got disconnected.  I gave her my number (the primary number on the account and the same one I was talking to her on). As soon as she read my number back to me, the call ended and I had no service.  Also, my girlfriends service was disconnected.  No call back, no reconnection, we are just both without phones.  (clearly something had to have gone through on the port in order for her phone to also get disconnected.
• to make things even more infuriating, I recieved an email on 11/7 thanking me for connecting another line.  The number in the email is none of our numbers and isnt even the temp number that they had started without asking me.  So just two random phone numbers asigned to me that do not go to any phones or at least not to any of ours.

I have never seen such a colossal mess, from the programers of the chat function on myverizon to all of the people who have worked on the issue.  Every time I contact Verizon, they just make the problem worse.   This has been a bad nightmare and one that has wasted days of my life. 

[disconnectedanddisgruntled]

the bill is paid through auto deduction and the last payment was yesterday.

How do I escalate this to someone who is actually trained and who can see the birdseye view of everything I have been put through.  

[vzw_customer_support]

This is certainly not the welcome we would want for any customer to have when bringing a line over from another carrier, disconnectedanddisgruntled. This one sounds like a mess, and normally out port center would be able to assist with any porting issues. We'd like to first take a look and see what is happening before we refer you there. Please be on the lookout for a private note from us so we can assist.

-Joseph