5G Home customer care is a disaster

[Rye_a]

I signed up for Verizon 5G home internet about 10 days ago, and while the order and installation process was simple and straightforward, the first issue I had was a complete failure on Verizon’s part. First, their phone system has no idea how to route calls pertaining to 5G home internet resulting in multiple transfers to the wrong department, disconnections, and discussions with offshore agents who don’t know the difference between cancelling a repair appointment and cancelling service altogether. the chat agents are completely clueless as to the 5g Home internet service as well.  

It seems that in Verizon’s rush to roll out 5G home internet they completely failed to provide the internal systems and support for the product.  Had I known this I would have waited to transfer to the service, and would recommend that anyone considering changing over should wait until Verizon’s support catches up with the product.

[vzw_customer_support]

Hello there Rye_a and thank you for bringing this to our attention. We are excited to hear that you have our 5G Home Internet service but shocked at your experience with receiving assistance. We appreciate your feedback and hope to improve this process the next time you have to reach out to us over the phone. What is happening that had you reaching out again? Is there a problem with the status of your account? Please share what had you reaching out in the first place so that we can help with getting that taken care of for you.

-Candice

[kh-taylarie]

For issues related to 5G Home, please refer to the 5G Home page on the Verizon Fios Community.