6620L shows 0GB for data usage and limit

[m_a_schuster]

A week or so ago my MiFi 6620L display started to show "0.00/0GB" for data usage and limit, and displays a blank after "Data usage cycle ends". Same information if I go to the device's own internal administrative web interface.

It is otherwise working properly; firmware is current (V2.75). Performed battery-out reset and hard reset using the button inside the battery compartment without any change.

If I go to the VZW website, the correct information is displayed.

Is this a temporary Verizon housekeeping issue, or a problem wit my hardware?

[John_Getzke]

Did you migrate to a shared plan by chance?

MiFis have a limitation built into them where they can only see individual data usage accounts.  When they are paired up with shared accounts the display can get a little funky.  In most cases it ends up showing the total account usage instead of the individual line.  In your case it may be showing no data.

I'd suggest performing a reset on your MiFi by pressing and holding the reset button under the back cover while the power is on for 15-30 seconds.  Let the mifi reboot itself and retest.

[m_a_schuster]

Nothing about my account or plan has changed. One day, it simply stopped

working.

It also no longer knows when my data cycle ends; that number is blank too.

Regarding the reset ... if you read my original message you will see that I

already performed a hard reset as described, and it changed nothing. I have

also done the same after removing the SIM and then replacing.

On Tue, Jul 19, 2016 at 11:12 AM, John Getzke <forums@verizonwireless.com>

[vzw_customer_support]

I really appreciate all your efforts, m_a_schuster. It looks like you've already taken all the best steps towards trying to resolve the data usage displayed for your Jetpack. Out IT Experts have their eyes on the difficulty you described and are working to provide a resolution as quickly as possible. In the meantime, please continue to log into My Verizon for your current data usage.

JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[MICHAN73]

We too have the same problem, and we've tried all the logical fixes, same as m_a_schuster. We anxiously await word of a solution as we rely on the jetpack to provide this critical info. In the mean time we'll check in at My Verizon.

[m_a_schuster]

The last VZW response here suggested that this might be a Verizon IT issue.

If that were the case I might expect to see a followpu here, but there

hasn't been one.

On Friday I had a conversation with VZW support on Twitter.

They said that the 6620L retrieves usage data from the VZW web site.

If we can retrieve this manually using a browser, but not using the

Jetpack, then it points to an issue with the Jetpack.

As the next troubleshooting step, they suggested that I bring the device to

a Verizon company store and have them issue a new SIM card. I have not had

the chance to do so yet.

It puzzles me how the SIM card could function normally otherwise (both

before and after the data usage display went blank) but sitll be the issue.

On Sun, Jul 24, 2016 at 6:08 PM, MICHAN73 <forums@verizonwireless.com>

[d_p_farm]

We have the same problem with our MiFi 6620L.  Display shows "0.00/0GB" for data usage and limit, and displays a blank after "Data usage cycle ends".  However, logging in to Verizon account provides the usage.

What is the solution?

[m_a_schuster]

Hmm. Very interesting.

With more reports of this phenomenon rolling in, Verizon's contention that

it is due to a defective SIM or device makes less sense all the time.

Is Verizon CS still following this thread? Would appreciate an update.

On Tue, Jul 26, 2016 at 8:22 AM, d_p_farm <forums@verizonwireless.com>

[m_a_schuster]

Please see the other user reports of the same issue in this message thread

since my original posting.

This appears to be a systematic issue and not that random owners' SIM cards

or devices have gone bad.

Have your IT people found anything that might help us all out? Thanks.

On Tue, Jul 19, 2016 at 12:54 PM, Verizon Wireless Customer Support <

[CURMEN97]

I have the same problem that happened at the same  time and have tried the same fixes with no results.