I’ve contacted customer service 3 times to return my Wireless 5G home. If I’m not transferred to “Frontier” I get someone that says it will be there in a few days. I’m nervous Verizon will charge for unreturned equipment, while I’ve been trying to get rid of a huge box.
I have a box - I just need a return label. I don’t want to keep fighting this. I don’t want to get charged the non-returned equipment can someone please help?!
We definitely understand the importance of returning your Wireless 5G home, and we can certainly try to assist. Please send us a Private Note, so we may be able to help. *Gert
We are experiencing increased volumes. Please allow us a moment and we will be with you momentarily. -Lorenzo
We appreciate your efforts with the return and I'm confident that we can turn this around. May I ask when the 5G Home was purchased and the reason for the return? You may also use the following guide to generate a return label: https://www.verizon.com/support/print-return-label/-Lorenzo
It was purchased on 12/21/21 - picked up in a retail store. Attempted to return to retail store. Denied. Must call care. Contact care, Canceled 12/28/21. Since then 3 people have told me a box or label is on the way. I’ve never received it. The link doesn’t work for 5G Home Internet.
Authenticate and continue here:http://spr.ly/6004K32Vn *Debbie