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Can I use the Ellipsis MSH800L in Canada?
dznkn
Member

I have access to a Telus prepaid SIM and data plan, but the Ellipsis MHS800L will not connect to Telus network. Speaking with Telus customer service, I was informed I'd need to configure the device's APN settings, however there seems to be no provision for changing these settings.

Is this something Verizon customer service can assist with, or is there some other way to adjust these settings so I can use this device during my travels?

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Re: Can I use the Ellipsis MSH800L in Canada?
vzw_customer_support
Customer Support

We want you to have services when traveling to Canada dznkn. Are you currently a Verizon Wireless customer? Do you have the international plan?


AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can I use the Ellipsis MSH800L in Canada?
dznkn
Member

I am a Verizon prepaid customer. I've been happily using my device in US, but was unable to find information for coverage in Canada.

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Re: Can I use the Ellipsis MSH800L in Canada?
vzw_customer_support
Customer Support

We hope you have a great time in Canada. We actually only handle postpay account services her, however, you can check on prepay international services here https://community.verizonwireless.com/community/wireless_services/prepay-1

or at vzw.com/prepay



TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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