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Can't Apply Verizon Dollars to Bill
wzeallor
Member

I have Verizon Dollars. I want to apply them to my bill. When I click "Go to bill payment" on the dashboard, I receive a 404 error: 

Not Found

The requested URL /ui/bill/secure/pb was not found on this server.

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Re: Can't Apply Verizon Dollars to Bill
vzw_customer_support
Customer Support

Hello, wzeallor! Verizon Dollars are a great benefit, so I want them to redeem successfully. Are you trying to use them in the Verizon app or the website. Please clear your cache/cookies or reset the app, then try again. Please let us know if this helps. -Tracy

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Re: Can't Apply Verizon Dollars to Bill
wzeallor
Member

Website. Cookies/cache were cleared. Tried using a different browser but received the same error message.

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Re: Can't Apply Verizon Dollars to Bill
vzw_customer_support
Customer Support

Thank you for reaching out. We certainly want you to be able to access your Verizon dollars. I apologize for your inconvenience.

 

Can you share the messsage notification that you're receiving? Is this happening while accessing the My Verizon Mobile App or while you're on the My Verizon website from a tablet, PC, or laptop? We'd like to help. -Robert C.

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