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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can't Apply Verizon Dollars to Bill
wzeallor
Member

I have Verizon Dollars. I want to apply them to my bill. When I click "Go to bill payment" on the dashboard, I receive a 404 error: 

Not Found

The requested URL /ui/bill/secure/pb was not found on this server.

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Re: Can't Apply Verizon Dollars to Bill
vzw_customer_support
Customer Support

Hello, wzeallor! Verizon Dollars are a great benefit, so I want them to redeem successfully. Are you trying to use them in the Verizon app or the website. Please clear your cache/cookies or reset the app, then try again. Please let us know if this helps. -Tracy

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Re: Can't Apply Verizon Dollars to Bill
wzeallor
Member

Website. Cookies/cache were cleared. Tried using a different browser but received the same error message.

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Re: Can't Apply Verizon Dollars to Bill
vzw_customer_support
Customer Support

Thank you for reaching out. We certainly want you to be able to access your Verizon dollars. I apologize for your inconvenience.

 

Can you share the messsage notification that you're receiving? Is this happening while accessing the My Verizon Mobile App or while you're on the My Verizon website from a tablet, PC, or laptop? We'd like to help. -Robert C.

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