Cannot access the Broadband Manager using my 4G LTE USB Modem UML295, keeps saying "No Internet Connection

[KALBRO89]

I cannot gain access to the Verizon broadband manager, I had no trouble with it up until recently I had my Windows computer gone through because it was slow and would crash all the time but even then I could still connect to the manager. I just got my computer back yesterday and I plugged my usb in and went to the broadband manager and it kept saying "No Internet Connection." I don't know how to fix it since it is my only access to internet at home. anyone have some suggestions? thanks!

[vzw_customer_support]

KALBRO89,

We always want to make sure you get world class service with your device! That's incredibly important. Does your USB device still work with any other computers or devices? Do you have another USB port you could test this in to see if there is any difference?

AndrewT_VZW
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