Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Data usage
Rjl1979
Member

I purchased a jetpack for my mobile devices while camping. However,  my data has increased  by 5 gb in two days. The jetpack is password protected and secure. And my habits have not changed. I am not sure what is wrong here. I just turned off my mobile data on my smartphone.  Was that the problem?

Labels (1)
0 Likes
Re: Data usage
Not applicable

2.5 GB a day is nothing especially if you're connecting multiple devices to it. I'm not sure why you need a jet pack for your mobile devices the jetpack and devices all connect to the same network. If you're on a More Everything plan your jetpack data and phone data would all be sharing the same pool of data.

0 Likes
Re: Data usage
Rjl1979
Member

I needed a wi-fi connection while camping. Therefore, the Verizon

salesperson advised me that I needed a jetpack. I was led to believe that

it would serve as a wi-fi source for my devices. Two smartphones and two

iphones. I just want to know why my data is still being used up. When I am

at home, my devices are connected to my home wi-fi. And I don't use any

data. So why am I going through so much here in the woods if this jetpack

serves as a wi-fi source? I called Verizon directly and the representative

advised me to turn off the mobile data on all of my devices so they can run

solely off of the jetpack. Doing this will save on data. Is this accurate?

0 Likes
Re: Data usage
vzw_customer_support
Customer Support

Rjl1979,

I can definitley help to clairfy this for you. The Jetpack is linked to your More Everything plan. So while you do have access to it while camping, it is pulling from your data plan. Connecting mulitiple devices to it will use data from your plan. This is not a "WiFi" unit that you are used to connecting to like while at home. This devices uses data just as if your phones would if you were not connected to your Home WiFi. I apologize for any misunderstanding, but using the Jetpack will not save on data from your calling plan.


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Data usage
Not applicable

Rjl1979 wrote:

I needed a wi-fi connection while camping. Therefore,  the Verizon

salesperson advised me that I needed a jetpack. I was led to believe that

it would serve as a wi-fi source for my devices. Two smartphones and two

iphones. I just want to know why my data is still being used up. When I am

at home, my devices are connected to my home wi-fi. And I don't use any

data. So why am I going through so much here in the woods if this jetpack

serves as a wi-fi source?  I called Verizon directly and the representative

advised me to turn off the mobile data on all of my devices so they can run

solely off of the jetpack.  Doing this will save on data. Is this accurate?

The jetpack uses Verizon's network its not any different if you just used the data on your smartphone. Your home wi-fi is connected to your ISP( most likely either cable or DSL ) that's why it doesn't use your mobile data you're not using the mobile network on your home wi-fi. The jetpack is. What did you think the jetpack was connecting to magic internet in the air?

0 Likes