Hello, Figurehead1! I hope that you're enjoying the day and week. We want to make sure that you can get the EBB benefit on your wireless account. Have you attempted to follow the steps on this link https://www.verizon.com/home/promo/emergency-broadband-benefit/?CMP=OTC_CON_OTH_22222_NA_20210510_NA... under "See if your address qualifies for 5G Home" and click on "click here to sign up online" under step 3? -Kevin
Thank you for those details. Certain plans are eligible for this discount. If you only have the 5G Home Internet Plan, the discount is ineligible. Here is a link with more information on the discount https://www.verizon.com/about/news/nearly-1000-verizon-customers-enroll-ebb-program We hope this information helps provide clarity. ~Christian
That information is inconsistent with the information I viewed at this location prior to signing up:
"If you are an existing 5G Home customer, your service is eligible if your household qualifies."
We want to make sure you know what to expect and can get this sorted out. Is the installation of your 5G home service complete? Which plan do you have? -Andrew