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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
EBB Benefit on 5G Home Internet
Figurehead1
Member

I've been unsuccessful in getting the $50 ebb benefit applied to my new home internet account. I've already qualified. Thank you 

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Re: EBB Benefit on 5G Home Internet
vzw_customer_support
Customer Support

Hello, Figurehead1! I hope that you're enjoying the day and week. We want to make sure that you can get the EBB benefit on your wireless account. Have you attempted to follow the steps on this link https://www.verizon.com/home/promo/emergency-broadband-benefit/?CMP=OTC_CON_OTH_22222_NA_20210510_NA... under "See if your address qualifies for 5G Home" and click on "click here to sign up online" under step 3? -Kevin

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Re: EBB Benefit on 5G Home Internet
Figurehead1
Member

Yes, I get this response;

"Your Verizon plan isn't eligible for the EBB discount.

Go to EBBFAQ Page

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Re: EBB Benefit on 5G Home Internet
vzw_customer_support
Customer Support

Thank you for those details. Certain plans are eligible for this discount. If you only have the 5G Home Internet Plan, the discount is ineligible. Here is a link with more information on the discount https://www.verizon.com/about/news/nearly-1000-verizon-customers-enroll-ebb-program We hope this information helps provide clarity. ~Christian

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Re: EBB Benefit on 5G Home Internet
Figurehead1
Member

That information is inconsistent with the information I viewed at this location prior to signing up:

https://www.verizon.com/home/promo/emergency-broadband-benefit/

"If you are an existing 5G Home customer, your service is eligible if your household qualifies."

I've qualified. 

Thanks

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Re: EBB Benefit on 5G Home Internet
vzw_customer_support
Customer Support

Figurehead1,

 

We want to make sure you know what to expect and can get this sorted out. Is the installation of your 5G home service complete? Which plan do you have? -Andrew

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Re: EBB Benefit on 5G Home Internet
Figurehead1
Member

The self-install is complete. I am on the only available plan, which is $80. 

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