Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Ellipsis jetpack will not turn on.
erica0674
Member

My jetpack will not turn on, but the charging light is on.

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Ellipsis jetpack will not turn on.
John_Getzke
Leader
Leader

Power button is broken?

I would try reseating the battery and trying again.  Try to boot the Jetpack while it is unplugged from the charger too.  If you feel there is a hardware problem with the Jetpack like a bad power button then you will need to call VZW and ask about your replacement options.

View solution in original post

0 Likes
Re: Ellipsis jetpack will not turn on.
John_Getzke
Leader
Leader

Power button is broken?

I would try reseating the battery and trying again.  Try to boot the Jetpack while it is unplugged from the charger too.  If you feel there is a hardware problem with the Jetpack like a bad power button then you will need to call VZW and ask about your replacement options.

0 Likes