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Error suspending service
hlabella
Member

I've been on vacation and trying to suspend service for the two phones on my account, but every time I try, I get the error message:
"Service is not available at this time. Please try again later".
How can I suspend my services during my vacation?

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Re: Error suspending service
vzw_customer_support
Customer Support
hlabella, please don't let this minor issue ruin your vacation. Your can be suspend your line  for up to 90 days, twice a year.  As a result, you can only suspend your service for a maximum of180 days in a 365-day period. Have you extended this time period yet?

Are you currently traveling outside of the country and accessing your account online at My Verizon here? http://vz.to/1nvKlnG

For more details regarding suspending your line, click http://vz.to/1lfmyUI

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Error suspending service
hlabella
Member

I have never suspended my service, therefore I believe I have not extended

that period. I am outside the country and I am accessing through that link,

but I still cannot suspend it. I want all my active lines suspended for the

maximum possible period, can you guys take care of it, or is there any

other way around it? It's simply not working though the site.

On Wed, May 6, 2015 at 5:28 PM, Verizon Wireless Customer Support <

Re: Error suspending service
hlabella
Member

Please don't ignore me, this issue is still going on and I need to resolve it now.
I am still receiving this message ("Service is not available at this time. Please try again later")

How can I suspend my device? Can I direct message anyone?

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Re: Error suspending service
John_Getzke
Leader
Leader

Call Verizon support and have them complete the suspension for you.  It will be a very quick call.

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