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Re: Gizmo Watch 2 cannot hang up a call
Lindylou52890
Member

We just purchased 2 of these and can’t hang them up either. Help!

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Re: Gizmo Watch 2 cannot hang up a call
vzw_customer_support
Customer Support

We're sorry to hear that you're experiencing this issue as well, Lindylou52890. Have you had a chance to confirm the steps already provided in this thread? Is there an error message when they try to hang up? If the other caller hangs up does the call disconnect? 

Melisa_VZW 

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Re: Gizmo Watch 2 cannot hang up a call
ckie9118
Member

My son's watch has started to have this issue as well. His watch is only about 2 months old. It did not have this issue from the beginning. Nothing has occurred to the watch damage wise. It hasn't gotten wet and he only wears it at certain times, so it's kept in best condition. I cannot pinpoint exactly when this issue started, approximately a few weeks ago maybe. As everyone else has said there is no button to hang up available. The only way for him to hang up is by me turning his watch off using the app. This is ridiculous and shouldn't be an issue. No matter whether he calls someone or someone calls him, he is unable to hang up. However today after turning his watch back on he has an end button. This only lasts for so long. I'll be monitoring how long it lasts. Like I said, nothing has damaged it and nothing has changed on/with it. The app says his software is up to date. Perhaps a new update can fix everyone's issue with this? Hopefully a resolution can be found soon! I bought this watch to keep my son safe but if he can't contact others and we cannot contact him it defeats the purpose. Perhaps I can find another company without this issue.

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Re: Gizmo Watch 2 cannot hang up a call
vzw_customer_support
Customer Support

The last thing we want is to lose you as a customer, ckie9118. We know how important it is to have this device working correctly. Our goal is to find a solution and get this device working appropriately. Please complete a factory data reset using the steps on this link: http://spr.ly/6604HGzdn

Please send us a Private Note with the results after you complete this step. 

 

GersonG_VZW

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Re: Gizmo Watch 2 cannot hang up a call
jooyun
Member

My son has the same issue and it is only less than one month old. 
it is pretty annoying to use the phone now. So he doesn’t wanna wear it any more. Plz response me with answer soon

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Re: Gizmo Watch 2 cannot hang up a call
vzw_customer_support
Customer Support

I can help you figure out what is happening to your watch and your calls. Please send a Private Note and we can help you troubleshoot and fix you watch. 
JavierD_VZW

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Re: Gizmo Watch 2 cannot hang up a call
Jmull54
Member

I am having the same issue with my sons gizmo watch 2- 

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Re: Gizmo Watch 2 cannot hang up a call
Jmull54
Member

How do you send a private note to address this issue

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Re: Gizmo Watch 2 cannot hang up a call
Bent2
Member

How was the problem solved?

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Re: Gizmo Watch 2 cannot hang up a call
You1515
Member

hello, my son's gizmo 2 is less then a week old not option to hang up is displayed.

 

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