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Gizmo Watch speaker is scratchy/inaudible
tememurphy1
Member

My daughter's Gizmo watch is 14 months old and the speaker is so scratchy that you cannot understand anything during a call.  I've tried resetting it, etc and nothing works.  She cannot use it to make any calls to us, nor can she understand anything I say when I call her.  It has not been near any water, nor has any damage whatsoever.  I hope I can get this fixed. I can not go into a store during the current COVID-19 quarantine so hoping this can be resolved remotely.  I don't like paying a monthly fee for something that does not work properly.  

 

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Re: Gizmo Watch speaker is scratchy/inaudible
vzw_customer_support
Customer Support

I am so sorry to hear that your daughter Gizmo Watch audio is not working properly. Let's take a closer look at your options. To authenticate your account please review the following and then click the link after "Authenticate here":

If you use Messenger or Direct Message to chat with Verizon, your questions and our responses may include info about your account, including Customer Proprietary Network Information (“CPNI”), which is visible to Facebook/Twitter and may be used for their own purposes per their privacy policies (http://spr.ly/660012TrY / http://spr.ly/660112Trl).  

CPNI is info available to Verizon solely by virtue of our relationship with you that relates to the type, quantity, destination, technical configuration, location, and amount of use of the telecommunications and interconnected VoIP services you purchase from us, and related billing info.

Verizon protects your info and does not share info that identifies you personally outside of Verizon except with your consent and as otherwise disclosed in our privacy policy: http://spr.ly/660212Trm.  Your choice here does not affect your Verizon services.

By clicking the link to continue, you agree to allow us to share your info, including CPNI, as described above.  To stop sharing info including CPNI, stop using Messenger and Direct Message to chat with us. Contact Facebook and Twitter about your rights, if any, to delete info that was previously shared.

Authenticate here: http://spr.ly/660312TrW  AlbertoR_VZW

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Re: Gizmo Watch speaker is scratchy/inaudible
tememurphy1
Member

the authenticate link does not work.  I'd really like to resolve this...

 

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