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Gizmo Watch will not hang up
NinjaMom2012
Member

My child's gizmo watch does not have the hang up button available.  The watch is a year old and this has been a consistent issue for months now.  When she calls someone, they must hang up to disconnect.  When a voicemail picks up, she must wait for the maximum time to expire on the voicemail to disconnect.  I have also noticed that I am not getting the messages she sends in a timely manor nor is the activity log updating.  For example, this morning she accidentally dialed a number, but could not hang up and had to wait for the voicemail to time out.  The friend she called, did not have the voice mail set up so she wasn't even sure who she called.  Now 4 hours later, my app still doesn't show this call.  Please help.

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Re: Gizmo Watch will not hang up
vzw_customer_support
Customer Support

Hello, NinjaMom2012. As a parent myself, I understand how handy the Gizmo is, so thanks for bringing this to our attention. Prior to the hang up button disappearing, were there any changes? Any physical/liquid damage to the Gizmo? We're here to help! -Tracy

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Re: Gizmo Watch will not hang up
NinjaMom2012
Member

No, there was nothing that happened to the watch.

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Re: Gizmo Watch will not hang up
vzw_customer_support
Customer Support

Thank you for the helpful information, NinjaMom2012. We want to look into this further and get additional information. We sent you a Private Note so we can continue working together.-Gerson

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