Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Gizmo watch sound super quiet now
adeleaston
Member

My daughter was using her gizmo watch and it started getting really hot so she got off her phone call and took her watch off and set it next to the bathroom sink. The water ended up splashing onto it but we didn’t think much of it since the watch is advertised as waterproof but now the sound is very muted. We can hear it but only if we hold the watch right up to our ear. I have tried resetting the watch, deleting and reinstalling the app and the watch is completely turned up on volume and the sound is coming out Very quiet. So apparently we can’t trust that it is waterproof? I have additional coverage on the watch but I’m super bugged that the watch would need fixed or replaced for a tiny amount of water when it is advertised as waterproof. 

0 Likes
Re: Gizmo watch sound super quiet now
vzw_customer_support
Customer Support

adeleaston, we are sorry to see that your daughters GizmoWatch has a low volume. The GizmoWatch is water-resistant to splashes. Please review more details here http://spr.ly/6602G5KAn. Have you attempted a Factory Data Reset http://spr.ly/6603G5KAX in efforts to resolve the Volume concern?

0 Likes
Re: Gizmo watch sound super quiet now
LEA5000
Member

I am having this same problem but my son's watch has not gotten wet at all. I did reset it and we still have super low volume, even though it says it is at 100%

0 Likes
Re: Gizmo watch sound super quiet now
vzw_customer_support
Customer Support

LEA5000, we certainly want to get this resolved. Has there been any change since you posted this?

0 Likes
Re: Gizmo watch sound super quiet now
LEA5000
Member

no, no changes. Still super low volume. 

0 Likes
Re: Gizmo watch sound super quiet now
vzw_customer_support
Customer Support

LEA5000, thank you for sharing this information. Can you please let us know if the same concern occurs when you change the ringtone on the device https://vz.to/3nfmVaU? 

0 Likes
Re: Gizmo watch sound super quiet now
LEA5000
Member

Yes, no matter what ringtone we have it is barely audible. Also all the sounds the watch can make cannot really be heard.

0 Likes
Re: Gizmo watch sound super quiet now
vzw_customer_support
Customer Support

Hmm, did you install a recent software update? 

 

HannahS_VZW

0 Likes
Re: Gizmo watch sound super quiet now
LEA5000
Member

Yes, a few weeks ago

0 Likes
Re: Gizmo watch sound super quiet now
vzw_customer_support
Customer Support

Thank you for confirming. Does the watch have any physical or liquid damage? Is anything covering the speaker on the device? 

0 Likes