GizmoWatch2 not charging

[Spirit0924]

I purchased my daughter a GizmoWatch 2 and prior to even paying it off, it has stopped charging and has died.  After trying every possible option to troubleshoot, I am 3 months after the warranty ended and when I call customer service they said its "dead in the water" and nothing I can do but buy another one......

CANNOT believe I spend $250 a month for services and get this type of response.  

[vzw_customer_support]

Spirit0924, the GizmoWatch 2 is a great device to stay connected. We regret reading about the issues with charging leading to the device becoming non-operational.

It's important to have a working device on the line of service to get value for your money and our goal is to troubleshoot to the fullest extent to ensure that happens. We apologize the steps did not clear the issue in this case. The next steps would be a warranty replacement when eligible or a new device. 

The device comes with a 1-year warranty unless additional insurance/warranty coverage was purchased. Here is a web page https://www.verizon.com/support/certified-like-new-replacements/ with the details. 

Here is a web page https://www.verizon.com/connected-smartwatches/ to view the options for a new device if needed. We hope the information in the links is helpful. 

-David